Free Shipping and Process Times
Surfmonkey Gear will honor Free shipping as it applies to all qualifying orders of $50 or more after any other discounts and only originating from online Store purchases from www.SurfmonkeyGear.com.
From time to time, Surfmonkey Gear may offer free shipping on all online orders for a limited time regardless of items in the shopping cart. This special offer can be removed at any time.
Custom Orders originating outside of this online Retail store and/or orders originated at negotiated discounted rates do not qualify for Free Shipping.
Free shipping also only applies to orders shipping to within the continental United States.
Calculated Shipping Rates to Canada, Mexico and the Rest of the World
We never like to leave anybody out and with the increased visibility from our site Worldwide, we have established Discounted Shipping Rates (King Bags are excluded). This does not include taxes or fees assessed by customs. Surfmonkey is not responsible and does not charge for import taxes. Any Import taxes must be paid separately if assessed.
Shipping Options - Please note that Priority Mail or any other expedited shipping offered IS NOT Priority Processing (please see standard processing times listed below or for the specific product you are purchasing). We do not currently offer Priority Processing. We can try to accommodate faster shipping times if we are alerted to it in advance, but there is no guarantee.
Processing Time for Orders
Almost all of our products are created to order. At different times of the year, (fishing season, or the holidays), processing time may be longer than others. Typically, we try to get all orders shipped within 7-9 Business Days. Please keep in mind that Saturday and Sunday are NOT business days and should be excluded in determining processing time. Orders placed on Friday's or holidays are not reviewed until the following Business day.
We do not build up stock in advance. This allows us to be able to modify our designs "on the fly" for customers that require customization. This aspect makes us unique in the industry.
If you need your order sooner than that or is time sensitive, please let us know in the notes at check out and we will do our best to accommodate.
Please allow 14 business days after your return/exchange has been processed. It may take additional time before your refund appears in your bank account. Surfmonkey is not responsible for any return shipping charge. All approved return orders will incur a 15% restocking fee.
RETURNS of Faceshields:
As of April 1, 2020, Due to the current status of COVID-19, all returns on faceshields and facecovers have been suspended until further notice and all sales on those specific products are final. Thank you for your continued understanding and stay safe!